Frequently Asked Questions (FAQ)

People ask us ...

4. Do you provide care at home or in facilities?
Our services are home-based, but we also assist in long-term care settings and community residences as requested.

5. Do I need a doctor’s referral?
No, you can contact us directly. However, we also work closely with your physicians to coordinate your ongoing care.

6. What types of nursing services do you provide?
We offer wound care, post-surgical support, chronic illness management, medication administration, wellness monitoring, and more.

7. What is included in your Rehab and Wellness services?
Our approach focuses on gentle, restorative care including cupping, hot stone and aromatherapy sessions, oil massage, relaxation techniques, and vibration-assisted recovery — always tailored to your comfort.

8. Do you offer physiotherapy or chiropractic services?
We recognize the value of wellness and recovery services and offer a wide variety of supportive options. When professional therapies are needed, we collaborate with licensed practitioners to accommodate your care plan. Our focus remains on supportive wellness and non-clinical recovery methods, always in alignment with what your healthcare provider recommends.

9. Can you assist with seniors who have dementia or mobility challenges?
Absolutely. Our nurses and care aides are trained to provide compassionate support for memory, mobility, and comfort needs.

10. Do you offer services for children or families?
Yes. Our Early Childhood Educators (ECEs) and childcare consultants help parents with development, home setup, sleep, potty training, and neurodiversity questions.

11. Can you help manage medication schedules?
Yes, we assist with medication reminders, administration (where authorized), and coordination with pharmacies.

12. Are your staff insured and background-checked?
Yes. All team members are insured, and screened for your peace of mind. The coverage is mandatory for BC nurses, and when necessary, additional insurance will be included.

13. What safety measures do you follow during home visits?
We follow strict hygiene and professional standards to maintain a safe and respectful environment in every home. Our team has extensive amount of training and experience, especially, the high quality standards of BC care centers.

14. How do you coordinate with my doctor or specialist?
With your consent, we communicate updates and progress notes directly with your healthcare providers for seamless coordination.

15. Do you provide palliative or end-of-life support?
Yes. That is if your doctor approves the procedure and prescribes necessary medication. We will contact your doctor with your permission, and will confirm with you. Our compassionate nursing team supports families through comfort care and emotional guidance in the home setting.

16. Can I choose my nurse or care aide?
We do our best to match you with a caregiver whose skills and personality best suit your needs.

17. What are your hours of service?
We provide flexible scheduling — from part-time visits to 24-hour care — depending on your situation.

18. How do I get started?
Simply contact us to arrange a free initial consultation. We’ll assess your needs and design a personalized care plan.

19. How do you handle confidentiality and privacy?
We strictly follow all privacy laws and professional standards to protect your personal information and medical details.

20. Do you provide meals or transportation support?

Yes. Our team includes FoodSafe-certified staff who can prepare up to two wholesome home-style meals and one healthy snack daily, tailored to your preferences and dietary needs. We may also assist with transportation to healthcare appointments, pharmacies, or labs — as long as the trip does not involve emergency or medical care en route. Our goal is to help clients stay nourished, connected, and supported in every aspect of daily life.

1. What areas do you serve?
We proudly provide home-based nursing and wellness services across Greater Vancouver and nearby communities.

2. What makes Prestige Pulse Wellness different?
We combine professional nursing care with whole-family wellness support — from infants to seniors — all personalized to your needs.

3. Are your nurses licensed?
Yes. All nurses and care staff are fully licensed and in good standing with the British Columbia College of Nurses and Midwives (BCCNM).